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Tesla email to fix our account error

Third VIN Received for our Black Model 3, but there’s more to the story.

Tom StolzeApril 26, 2021

We received our 3rd VIN for our Black Model 3 order today!
There’s a long story behind this car and sounds like the saga will continue as we are now in a stand off with Tesla about the price.
The original car assigned to us was rejected for quality issues on the drivers side of the car. The car showed very large gaps between the front and back door as well as poor alignment at the fender/door/A-pillar and back door to Quarter Panel. The front door edge was misaligned with the rear door with the bottom of the front door nearly 1/2 inch further out than the back door. Other issues were present with this car, but they were at a level that I would have accepted the car after repair.
Another VIN was assigned, when we went to pick this car up, it had Black Interior we ordered White Interior, it was rejected. When this car was assigned to our Tesla account it changed our interior color order. Tesla made the correction back to white interior and we lost the $1000 price decrease that Tesla offered in the 1st Quarter. We were assured this pricing error would be fixed prior to our next VIN assignment.

Tesla email to fix our account error

Today our account still shows this pricing error. Our Sales Advisor called and stated the first request to fix this pricing error was denied. His claim is the Sales Manager has other avenues, but has not perused them yet. I feel this should be his highest priority after stating that the price change would be fixed as we had no part in the chain of events which led to us rejecting 2 Tesla Model 3’s.
I am close to the edge of canceling this order if this isn’t resolved. This is a case of customer service and quality falling well below the final product we all know as Tesla.

Thanks for reading:
Tesla Referral Link: https://ts.la/thomas14616

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TeslaFi Referral: tstolze
TeslaFi Referral Link: https://www.teslafi.com/signup.php?referred=tstolze

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Posted In Ordering | Waiting
Tagged Model 3 | Poor Quality | Reject | Tesla | Tesla Customer Service

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